The Story of a Cabin Bag

Each time I travel overseas, I feel how much better I am back home.

Hear this. Lufthansa business class and non-discounted ticket, which means first-class like fare.

The flight was Mumbai - Munich - London Heathrow. Munich was as transit point. i board at Mumbai and I wake up at Munich to find one of my cabin bags stowed right above my seat was missing.

I informed the crew about my missing bag no later than the touch down at Munich, from where I was supposed to connect to London.

They made no precautionary announcement of a missing bag.

Did not volunteer to check the cabin

Had no provision at the entire Munich Airport for lodging a complaint

Were not able to provide assistance

For their luck, I raced out to see of some co-passenger or miscreant was walking away with the bag. And as I did that, the crew was saved of the ruckus that I would have otherwise created. While I did pace, lugging the suit slip and a laptop bag that I still had on my person, I could not spot my bag.

So the next step was to register a complaint. It turned out, for cabin bag, there is no provision to register a complaint. And overseas, they don’t accept plain paper complaints, the jokers have a format for everything. So regardless of the muscle that I flexed of being a gold card holder, frequent flyer, Lufthansa patron, nothing worked.

This was a cabin bag and I was supposed to be responsible for it, just like one is of his / her possessions on a bus/train, argued a Lufthansa supervisor.

I then thought of registering a police complaint, and there was no police presence in the transit area either. You should first clear passport control and then go into the Schengen area, subject to Schengen Visa to register the complaint.

But my complaint could well be logged at London, as the London police would have jurisdiction, London being my final destination. Munich was merely a transit point.

At London, the lost and found said, they were handling agents, and not Lufthansa and could take complaint for checked in baggage. Since the bag was not in the custody of the carrier, the question of compensation also did not arise. But, I could log a complaint with London police, and that I could do anywhere in London.

I thought I would log a complaint at Central London police station, knowing fully well, it being a case of Munich, they could really do nothing, but the complaint would have helped, for insurance claim at least.

But again, firstly, they said, the jurisdiction would be of Heathrow Police and secondly, the theft took place in the air or in Munich, and hence again they had no jurisdiction. So no complaint was filed whatsoever.

Then I had to think like a Bania, and called my agent, and asked him to inform Lufthansa sales, that RPG could review its travel policy and stop patronizing Lufthansa. And this is what drove some seriousness.

I am sure, in India we could have found a solution.